Cancellation Policy for Subscription, Pre-order & Try-Before-You-Buy Items
Certain products in our store are available via subscription, pre-order or try-before-you-buy arrangements. This cancellation policy outlines how you may modify or cancel such purchases.
Subscriptions
A subscription entitles you to recurring deliveries scheduled according to the subscription term and frequency you select. Your payment details will be stored securely, and you will be charged for each shipment unless you opt for upfront full payment. Some subscriptions auto-renew upon expiry of the current term. You may cancel the subscription if you do not wish to renew. You may cancel or adjust your subscription at any time. A dedicated subscription management link is included in your order confirmation email for easy access. Please refer to our Return Policy for full details on returns and refunds.
Pre-orders
Pre-order products refer to out-of-stock or upcoming items not yet available in inventory. We may collect no payment or a partial deposit at checkout, securely save your payment method, and charge the full balance or remaining amount at a later date. You may cancel partially paid pre-order orders that have not yet been dispatched. Once shipped, cancellation is no longer available, though full or partial refunds may be requested. Please review our Return Policy for complete refund terms.
Try-Before-You-Buy
For try-before-you-buy items, we will place an authorisation hold on your payment method prior to order dispatch. You will be given a set trial period to decide whether to keep the item. If the item is not returned by the end of the trial window, the full amount will be charged to your saved payment method automatically.
