Shipping policy

1. Order Shipment Procedures

After full payment is confirmed to secure your order, we will arrange delivery within 1–5 working days (excluding unfinished goods). Weekends and Hong Kong public holidays are not counted as working days.

All finished products come with exclusive brand hang tags, material labels and care labels, packed in moisture-proof and shock-resistant packaging. Recipient information and a detailed packing list are printed on the outer carton.

Cooperative Logistics Carriers: SF Express for local Hong Kong and Mainland China shipments; DHL, FedEx and UPS for international deliveries. A tracking number will be provided for every parcel.

 

2. Delivery Lead Time (Excluding customs clearance, weather and holiday delays)

 

Delivery Region	Standard Transit Time
Hong Kong SAR, China	1–3 working days
Mainland China	1–5 working days
International	5–20 working days

3. Shipping Fee Rules & Free Shipping Threshold

Shipping fees are calculated based on destination, volumetric weight and delivery service. The final amount is displayed at checkout with no hidden charges. Volumetric Weight Formula: Length (cm) × Width (cm) × Height (cm) ÷ 5000

Free Shipping Eligibility

· Hong Kong SAR, China: Free standard shipping on all order values

· Mainland China: Free standard shipping on all order values

· International orders: Free standard shipping when spending HK$16,000–HK$64,000 (threshold varies by region). Fees of HK$220–HK$800 apply for orders below the threshold.

Free shipping thresholds during promotional periods shall be subject to announcements on the official checkout page.

 

4. Customs Duty & Clearance Information

Hong Kong is a free port; no import duties apply to local shipments, and all customs declaration fees are covered by our brand.

Two tax models are available for overseas orders:

1. DDP (Delivered Duty Paid): We cover freight, destination import duties, consumption tax and clearance charges. No additional tax payments are required upon receipt (available for major regions including the EU, Japan, South Korea and the United States).

2. DDU (Delivered Duty Unpaid): We cover outbound shipping costs only. Recipients are liable for import duties and sales tax upon signature (for emerging markets).

We will fully prepare commercial invoices, packing lists, brand certification and other clearance documents to facilitate customs declarations.

 

5. Delivery Restrictions & Service Coverage

We deliver to most countries worldwide. Addresses selectable at checkout represent serviceable zones; remote surcharges may apply for isolated areas.

Prohibited destinations: Regions under international sanctions and military-controlled zones. Parcel limits: Maximum single parcel weight 30kg; longest side not exceeding 150cm. Items containing materials banned by local laws cannot be shipped.

 

6. Parcel Tracking & Issue Handling

Tracking numbers and lookup links will be sent to you within 24 hours after dispatch.

· Damaged parcels: Refuse delivery on the spot if damage is visible, take photos and contact customer service within 24 hours. You may choose a reshipment or full refund.

· Defects discovered after signature: Submit photos of the outer carton and damaged items within 48 hours; compensation will be arranged after verification.

· Lost parcels: Full refund or free redelivery once loss is confirmed by the logistics provider.

We accept no liability for delays caused by customs inspections, natural disasters, wars or other force majeure events, but will assist you with parcel enquiries.

 

7. Shipping Cost Rules for Returns & Exchanges

· Brand fault (defective goods, incorrect sizing dispatched): We bear all round-trip shipping fees and any duty losses incurred.

· Customer-initiated returns (ill-fitting size, personal preference): The customer covers return shipping fees and destination duties. Separate delivery fees apply for re-dispatch of replacement items. A return authorisation number must be obtained from customer service before sending back goods. Unauthorised returned parcels will not be processed.

8. Optional Add-on Services

· Gift Wrapping: Complimentary premium gift boxes, satin ribbons and handwritten greeting cards; simply leave your request in order notes.

· Shipment Valuation Insurance: Premium charged at 1%–3% of the declared item value, with a maximum claim limit of HK$50,000 per order.

· Bulk B2B Orders: Contact our specialist for exclusive quotations and priority shipment.

 

9. Disclaimer

Any redelivery fees, failed delivery charges or additional costs arising from incorrect recipient addresses provided by the buyer shall be borne solely by the buyer.

We reserve the right to revise this shipping policy at any time, and all amendments take effect immediately upon publication on our official website.